I came into your shop today with the full intention of buying a new netbook. I didn’t want/need anything fancy, just something to surf the net on, and type up the odd blog or document.
To be honest I didn’t know the first thing about buying a netbook or any other gadget, or even if a netbook was the right thing for me. I’d asked friends and been given some good tips on what to look for and what spec I might need. I’d also been told by several people that I shouldn’t get a netbook as they are on their way out. So I entered your store confused from the start.
I had a look at the netbooks, they seemed OK. The right size to be portable, big enough screen, good sized keyboard and the right price for my budget but I also looked at tablets. I wasn’t sure they would suit my needs; I’d have to get a docking keyboard and to be honest that was over my budget. I also looked at the laptops – again out of my budget reach, we already have a laptop at home, and they didn’t seem portable enough.
I spoke to one of your sales assistants, explained what I would be using the gadget for and she said that a netbook would be ideal for what I was going to use it for. I mentioned that I had been told that netbooks were on there was out but she said she still felt there was a market for them – afterall you did have 8-9 on the shelves to look at.
So I spent a bit of time looking at the ones you had available and indicated to your sales assistant that I’d chosen one. She was actually with another customer but said she would come to me as soon as she was free.
While I was waiting, another of your sales assistants came up to me and asked if I needed any help. I said that I’d like to buy this netbook please. He said ‘Are you sure?’
I have to admit I was a bit taken aback by this. I wasn’t expecting to be questioned on my choice. But I stumbled that yes I was sure as it seemed to be the one which would suit my purpose and budget. He frowned, shrugged his shoulders and said in that case I would need to update the memory as soon as I purchased it as once I’d added an operating system there would only be half of the memory left and it would run quite slowly. He then said that I should consider a tablet instead as netbooks are on their way out.
By this point PC World, I have to say that I was now even more confused, the conflicting advice I’d had from your sales team was really unhelpful. I told the sales guy that he had successfully put me off, thanked him for his time and left your store with the £350 still in my bank. As I was leaving I did see the first sales assistant come and find me and talk to her colleague, who I hoped explained the advice he’d given me.
The reason for writing is not only to let you know of the poor customer service I had today with conflicting advice and questioning a customer’s decision but to also look for some clarify. Are netbooks on their way out? And what is the best portable gadget for surfing and typing for the budget I have?
Hope you can help.
31st August 2012