Filed under Customer Service

Channel shift or Channel shove?

For one reason or another  I wasn’t blogging much at the time I attended the inaugural channel shift camp in November 2013, organised by the amazing Nick Hill and others at Public Sector Customer Service Forum  so this is a very delayed post on that event and my thoughts generally about channel shift. I get that there isn’t much … Continue reading

Dear PC World

I came into your shop today with the full intention of buying a new netbook. I didn’t want/need anything fancy, just something to surf the net on, and type up the odd blog or document. To be honest I didn’t know the first thing about buying a netbook or any other gadget, or even if … Continue reading